Welcome to teddybearsdirect.com.au and thank you for shopping with us.
The following Terms and Conditions apply to the use of the website teddybearsdirect.com.au (“the TBD website”) and the purchase of goods from it.
If you need more information or assistance please contact us on +61 2 9402 5897 between normal business hours Monday to Friday (excluding public holidays), or simply email steve@teddybearsdirect.com.au 

Acknowledgment and acceptance

Please note that by accessing, using or browsing the TBD website you agree to be bound by its terms, conditions disclaimers and limitations of liability (“Terms and Conditions”). The TBD website is owned by Steve Ogden trading as TEDDYBEARSDIRECT (ABN 93 266 120 451) (“TEDDYBEARSDIRECT”).
TEDDYBEARSDIRECT reserves the right to change such Terms and Conditions at anytime without providing notice to you. By using the TBD website, you acknowledge that you have read and understood these Terms and Conditions.
Limitation of liability
Any liability of TEDDYBEARSDIRECTor its associates in connection with goods supplied to you will, subject to the maximum extent permitted by law, be limited to the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods.
Copyright is the TBD website is property of TEDDYBEARSDIRECT. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of TEDDYBEARSDIRECTand third parties. This property may only be used for the purposes of browsing the TBD website and acquiring goods of TEDDYBEARSDIRECT.
Applicable law
These Terms and Conditions are governed by the laws of New South Wales, Australia and you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New South Wales, Australia.
Information provided by you
If you purchase goods from TEDDYBEARSDIRECT or create a membership account with us, we may require you to provide your name, address, email address, credit card details or other details (“Customer Information”). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide TEDDYBEARSDIRECT with current, complete and accurate Customer Information when asked to do so by the TBD Website or an employee/representative of TEDDYBEARSDIRECT.
Virus warning
All care is taken to ensure that the TBD website and transmissions are free from computer viruses. However, it is your responsibility to scan/check for viruses.
We treat all Customer Information in accordance with or Privacy Policy which constitutes part of these Terms and Conditions.
Privacy Policy
At TEDDYBEARSDIRECT we take privacy very seriously.
For TEDDYBEARSDIRECT to process your order, we need personal information. Other information may also be collected from you with your permission such as preferences or interests in particular goods. Such information may be used to verify credit card details.
The information that you provide to us will be used to process your order, improve the TBD Website and to communicate with you new products and also at times the opportunity to take up on special offers or promotions. You will have the option to opt-out of this communication by replying to any communication.
We may send out periodical communications to persons who have “opted in” or have requested to receive email updates about products and special offers and to provide other information about TEDDYBEARSDIRECT. We respect our customers’ rights to privacy and will not set out to “spam” our customers.
Any Customer Information provided will be kept private and confidential, however, where fraud or other criminal activity is suspected, we do communicate with Banks and relevant authorities such as the NSW Police.
Product information
Prices of goods, postage and handling fees, and other charges displayed on the TBD website are current at the time of display. These prices are subject to change without notice.
We always attempt to provide accurate and current product descriptions and pricing. Nevertheless, we cannot warrant that product descriptions or other content of the TBD website is error free.
Placing and acceptance of orders
Orders will not be sent until payment in full has been received and TEDDYBEARSDIRECT is satisfied with the integrity of the order.
Without limiting the operation of any other Terms and Conditions herein, TEDDYBEARSDIRECT is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.
Placement of an order by you constitutes an offer to enter into an agreement with us (“your offer”). We will email you and Order Confirmation for the sole purpose of confirming the details of your offer. Please be aware that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.
Cancellation by us
We reserve the right not to provide goods, terminate membership accounts remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.
Cancellation by you
If you need to cancel an order, please contact us immediately on (+61 2) 9402 5897. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation is within our sole discretion.
It is your obligation to enter in the correct delivery details at the time of ordering.
Should you enter the wrong address, we are not obligated to re-send the order to the correct address at our expense.
We will provide you with an estimated date for delivery of all parcels. Whilst we make every effort to arrange for delivery by this time, all dates are estimates only. All goods are delivered by Australia Post (standard post).
Subject to further cost, delivery by courier or registered post can be arranged only if requested by you before dispatch.
It is the customer’s responsibility to inform us if the order does not arrive. We will not be held liable for any loss or damage resulting from late delivery. Once we learn an order has not arrived by the expected date, we will lodge enquiries with Australia Post or the relevant courier to ensure delivery occurs as soon as possible. Please note if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.
Without limiting the operation of any other Terms and Conditions herein, you agree that delivery does not constitute a failure of our agreement and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
Returns and exchanges
You or the recipient of an order may return an item that has been purchased from TEDDYBEARSDIRECT because you have changed your mind or are unhappy with a gift.
If you return goods via an Australian Post Office, please keep the relevant proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.
It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during the return transit.
Except where required by law, all returned products must be:
1 Undamaged;
2 Returned within 21 days of delivery; and
3 In a saleable condition upon return.
In the event of a return by you or the recipient of a gift, we will exchange or refund the purchase price and original postage fee. However, you will pay the postage and handling fee of the return to TEDDYBEARSDIRECT and re-delivery to you of any exchange or refund.
Goods damaged or faulty on delivery
Except where required by law, you must return damaged goods within 21 days of receipt.
If a good is later deemed to be faulty TEDDYBEARSDIRECT will not refund the original product price, postage and handling fee or replace the item.
In the event that you receive a damaged or defective product, and provided that you return the item to us within 21 days of delivery, we will refund the original product price, postage and handling fee via the original method of payment. Alternatively, if you request a replacement, we will send you a replacement item (subject to available stock) once we receive the returned item, at our cost.
Release and indemnity
You agree to waive any and all claims that you now or may have in the future against TEDDYBEARSDIRECT and its associates which relate to or are incidental to any transaction.
You agree to indemnify and hold TEDDYBEARSDIRECT harmless from any claim made by any third party due to or arising out of your use of the TBD website, the violation of these Terms and Conditions by you, or the infringement by you of any intellectual property or other right of any person or entity.